Frequently Asked Questions

Processing time varies by route, typically 7-21 days for documentation plus travel time. We provide detailed timelines during consultation.

Yes, we follow strict international safety standards. All our transport partners are certified, and we maintain a 100% safe arrival rate.

We serve 50+ countries worldwide, with expertise in routes between Canada, Korea, Vietnam, France, and the USA. Custom routes available.

Requirements vary by destination but typically include health certificates, vaccination records, microchip documentation, and import permits. We handle all paperwork.

Yes, we provide detailed checklists and work with your veterinarian to ensure all health requirements are met for your destination country.

We recommend contacting us 2-3 months before travel to allow time for documentation and health preparations, though urgent cases can sometimes be accommodated.

Most destinations require the microchip to be implanted before or on the same day as the rabies vaccination — vaccinating first and chipping afterward can invalidate the vaccination for entry purposes. We sequence this for you as part of the documentation plan.

Costs vary by route, pet size, and services needed. Transport services start from $800, support services from $150, consulting from $50. Contact us for a detailed quote.

No hidden fees. We provide transparent pricing with detailed breakdowns. All costs are discussed upfront during consultation.

Yes, we offer flexible payment options for larger transports. Discuss payment plans during your consultation.

Yes, we provide real-time updates throughout the journey via WhatsApp, email, and phone. You'll know your pet's status every step of the way.

Crate size depends on your pet's measurements and airline requirements — IATA Live Animals Regulations require the pet to stand fully upright, turn around, and lie down without touching the crate walls. We provide sizing guidance and can arrange IATA-compliant crates.

Small pets may travel in cabin on some routes, subject to airline policies and destination requirements. We'll advise on the best option for your pet.

Many airlines suspend live-animal cargo during the hottest summer months on routes where tarmac temperatures pose a health risk. This can shift travel dates or routing, and we plan around it when booking.

Snub-nosed (brachycephalic) breeds — pugs, bulldogs, Persian cats, and similar breeds — are restricted or refused by many carriers for cargo travel due to a higher risk of respiratory distress. We check the specific airline and route policy before booking.

Some countries and territories require a quarantine period on arrival regardless of documentation, and this varies by country and sometimes by the pet's origin and vaccination history. Where quarantine applies, it needs to be booked and paid for in advance, which extends the overall timeline by weeks.